Return&Refund Policy

Refund

Monstar offers a 30-day money back guarantee for goods purchased directly from Monstarpowers.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email service@monstarpowers.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:

You have purchased the product directly from Monstarpowers.com. You contact Monstar and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service@monstarpowers.com.

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Monstar reserves the right to refuse the exchange or refund. Please note that Monstar does not permit the return of or offer refunds for the following products:
Product purchased from a 3rd party retail partner.