Warranty Policy

All products purchased on Monstarpowes.com have the following limited warranty ("Warranty"). By using MONSTAR products, you agree to be bound by the MONSTAR limited warranty terms.

We provide a limited warranty for purchases made on Monstarpowes.com. The warranty period is calculated from the date the original consumer purchases the product.

Portable power stations including Monstar M300, M500, M1500, M2000 have a 2-year warranty.
In addition, the solar panel warranty period is 12 months.

This warranty does not apply:

Non-quality related issues;
Items purchased from unauthorized resellers;
Purchases without valid proof of purchase;
Items that have been refunded;
Items that have expired their warranty period;
Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
Lost or stolen products;
Free products.